1. About this policy
This website is operated by Meridian Legal Services Limited, trading as Insurance Dispute Service. Company number 09311368. Our correspondence address is 34–35 Butcher Row, Shrewsbury, SY1 1UW.
This policy should be read with our Privacy Policy, which explains how we use personal information obtained through the website and our services.
2. What cookies and similar technologies are
A cookie is a small text file stored on your computer, tablet or phone when you visit a website. Cookies can help a website operate, remember a choice, protect forms, measure use or enable content supplied by another provider.
Similar technologies include local storage, pixels, tags and identifiers used by embedded services. In this policy, “cookies” includes these technologies where the same legal rules apply.
3. The types of cookies we use
Strictly necessary cookies
These are essential to deliver the website or a service you request—for example, maintaining a secure session, processing a form and remembering your cookie choice. They cannot normally be switched off through our cookie tool. Consent is not required, although we still explain their use.
Analytics cookies
These help us understand how visitors reach and use the website, which pages are helpful and whether technical problems occur. Analytics cookies are optional and should not be stored unless you consent.
Functional and embedded-content cookies
These support optional features supplied by third parties, such as an embedded video or interactive map. Depending on how the feature is configured, the provider may collect device and usage information. These services should remain disabled until the relevant consent is given, unless the technology is genuinely essential to a feature you request.
Advertising cookies
These may measure advertising, attribute enquiries to a campaign or support remarketing. We will not place advertising cookies unless they are in use on the website and you have actively consented to them.
4. Cookies and third-party services
The table below describes the cookies and services that may be used by this Webfactory website. The precise name of a provider-generated cookie can change when its technology is updated. The cookie declaration in the website’s cookie settings should be treated as the current technical list.
| Cookie or service | Purpose and category | Typical duration |
|---|---|---|
| PHPSESSID Webfactory / first party | Maintains a website session and supports core functionality. Strictly necessary. | Session |
| Cookie-consent preference Webfactory / first party | Remembers whether you accepted or rejected optional cookies so the website can respect your choice. Strictly necessary. | Usually up to 12 months |
| _ga, _ga_*, _gid Google Analytics, if enabled | Distinguishes visits and produces website-usage statistics. Analytics; used only after consent. | From 24 hours up to 2 years, depending on the cookie and configuration |
| Embedded video services Vimeo or YouTube, where used | Loads and plays video and may measure player use. Functional/analytics; used only after the relevant consent or deliberate activation where configured. | Session to persistent; provider dependent |
| Google Maps Google, where an interactive map is embedded | Displays an interactive map and may store preferences or device identifiers. Functional; used only after the relevant consent or deliberate activation where configured. | Provider dependent |
| Advertising or conversion tags Only where expressly enabled | Measures advertising performance or attributes an enquiry to a campaign. Advertising; used only after consent. | Provider and campaign dependent |
Important: optional services should not load before consent. If Google Analytics, advertising tags, video providers, maps, live chat or other third-party tools are added or removed, the website’s cookie declaration and this policy must be updated.
5. Your consent and cookie choices
When you first visit, the cookie notice should give you a clear choice to accept or reject optional cookies. Rejecting them must be as straightforward as accepting them. Strictly necessary cookies operate because they are needed to supply the website or remember your choice.
You can withdraw or change consent at any time through the Cookie settings link in the website footer. Withdrawing consent does not affect the lawfulness of any processing that took place before withdrawal.
If you clear your browser storage, use a different browser or device, or the website’s cookie configuration materially changes, you may be asked to make the choice again.
6. Browser and device controls
Most browsers allow you to view, delete or block cookies. The controls are usually found under privacy, security or site settings. Blocking all cookies may prevent forms or other essential parts of the website from working correctly.
Cookie preferences are normally specific to each browser and device, so you may need to repeat your choice on a phone, tablet and computer. Browser controls do not necessarily prevent every form of local storage or server-side measurement, which is why the website’s cookie settings should be used as well.
7. Changes and contact
We may update this policy when the website, its providers or the law changes. The current version and update date will be published on this page.
Questions about cookies or personal information can be sent to info@insurancedisputeservice.co.uk. You can also write to Insurance Dispute Service, 34–35 Butcher Row, Shrewsbury, SY1 1UW.
Manage your preferences
Use the Cookie settings link in the website footer to accept, reject or change optional-cookie choices.
For wider information about your data rights, read our Privacy Policy.