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Speak to us directly about your claim and the help you may need.
01743 294071Speak to our team
Contact Insurance Dispute Service
If an insurance claim has been rejected, underpaid or delayed, tell us what has happened. We will listen, review the position and explain the clearest available next step.
Find us
Based in the heart of Shrewsbury
Insurance Dispute Service34–35 Butcher Row
Shrewsbury, SY1 1UW
Please contact the team before visiting so we can make sure the right person is available to help.
Get directionsSend a message
Tell us briefly about your insurance dispute
Complete the form and a member of our team will review your message and respond as soon as possible during normal office hours.
Have documents ready to share? Start with our Free Claim Review so we can collect the information in the right place.
Before you contact us
Contact and claim review questions
A few practical answers to help you choose the right next step.
What is the best way to contact Insurance Dispute Service?
For a quick initial conversation, call 01743 294071. You can also use the form on this page or email info@insurancedisputeservice.co.uk.
What are your office hours?
Our normal office hours are Monday to Friday, 9am–6pm.
Is the initial claim review free?
Yes. Your initial claim review is free. We will consider the information provided and explain whether we may be able to assist and what the next stage could involve.
What information should I have ready?
It helps to have your policy details, the insurer’s decision or latest correspondence, important dates, the amount in dispute and a short timeline of what has happened.
Can I send claim documents through this contact form?
This general contact form is best for an initial message. If you have claim documents to provide, please use our Free Claim Review or contact the team first for guidance.
Can you help with both personal and commercial insurance disputes?
We consider enquiries involving personal policies as well as commercial insurance disputes. The appropriate route depends on the policy, the insurer’s position and the evidence available.
Can solicitors and professional advisers contact you?
Yes. We welcome enquiries from solicitors, accountants, brokers and other professional advisers who are assisting a client with an insurance claim or coverage dispute.
Can I visit the Shrewsbury office?
Please contact us before visiting 34–35 Butcher Row so we can confirm availability and make sure the right person is ready to meet you.
What if my claim has an urgent deadline?
Tell us the deadline clearly when you contact us and call if possible. Do not rely on the contact form alone where a court, complaint or policy deadline is imminent.